You often see phrases like these in the annual reports of major businesses:

  • "Our people are our greatest asset"
  • "Nothing is more important than our employees"

You see them so often that it is tempting to treat them as clichés. However, behind the cliché lies an important truth, which is that the human element plays a major part in the success of every business.

Effective human resource management has become more important in recent times. Here are some reasons why:

  • Most businesses now provide services rather than produce goods – people are the critical resource in the quality and customer service level of any service business
  • Competitiveness requires a business to be efficient and productive – this is difficult unless the workforce is well motivated, has the right skills and is effectively organised
  • The move towards fewer layers of management hierarchy (flatter organisational structures) has placed greater emphasis on delegation and communication

As a result, if a business is to be successful and achieve its objectives, then it needs to manage its human resources effectively. So step forward "human resource management"!

Human resource management is usually shortened to "HRM". It is defined by the CIPD as:

"The design, implementation and maintenance of strategies to manage people for optimum business performance"

In other words, HRM is about how people are managed by a business in order to meet the strategic objectives of the business. The functional objectives set for HRM need to be consistent with the corporate objectives.

The key is to remember that HRM is a strategic approach. HRM uses a variety of tools to help meet the strategic needs of the business, each of which needs together in an integrated way. The key tools are:

  • Workforce planning
  • Recruitment & selection
  • Training & development
  • Rewarding and motivating staff
  • Communication
  • Roles and responsibilities (organisational structures)
Featured
Exam coaching workshops

AQA BUSS1/BUSS2 Combined Exam Coaching & Revision Workshops

These intensive one-day exam coaching & revision workshops are designed to help AS Business students maximise their performance in the BUSS1 & BUSS2 exams later this term. Through a series of intensive sessions, we focus on and build techniques that enable students to meet the assessment objectives. The main focus on each session is BUSS2, but we'll also dip into key BUSS1 topics and develop effective exam technique proven to work for both exams.

Learn more ›

Teaching & learning products

AQA BUSS1 Worked Answers (2013-2014)

Exemplar A grade answers to the three BUSS1 exam papers in 2013 and 2014

£5.00

AQA BUSS3 Worked Answers (2013-2014)

Exemplar A grade answers to each of the three BUSS3 exam papers in 2013 and 2014

£5.00