Business blog

Contingency planning failure leads to customer service disaster

A wonderful topical example to use with A2 and similar students looking at the need for contingency planning, or at how breakdowns in communication can lead to some serious business consequences The report into the fiasco on Eurostar in December 2009 makes compelling reading.  Lots of stimulus material in there for students, from both a contingency planning and customer service perspective.

Featured
CPD courses

Teaching the New Edexcel A Level Business

Join the tutor2u Business team for a resource-packed day designed to fast-track your lesson planning and preparation for the new Edexcel A Level Business specification. We'll look at the key changes in teaching content, explore the new challenges of teaching this linear specification and dive into some brand new teaching resources designed specifically for the new Edexcel A Level Business course from September 2015.

Learn more ›

Teaching & learning products

AQA BUSS4 Revision Guide

The latest edition of Jim Riley's concise 20 page guide to key topics for BUSS4 - essential support for your BUSS4 exam

£4.00

AQA BUSS3 Worked Answers (2013-2014)

Exemplar A grade answers to each of the three BUSS3 exam papers in 2013 and 2014

£5.00