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Contingency planning failure leads to customer service disaster

A wonderful topical example to use with A2 and similar students looking at the need for contingency planning, or at how breakdowns in communication can lead to some serious business consequences The report into the fiasco on Eurostar in December 2009 makes compelling reading.  Lots of stimulus material in there for students, from both a contingency planning and customer service perspective.

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AQA BUSS3 Worked Answers (2013-2014)

Exemplar A grade answers to each of the three BUSS3 exam papers in 2013 and 2014

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Edexcel A Level Business Year 1 (AS) Practice Exam Papers

This resource comprises two practice exam papers (with supporting mark schemes) for each of the two Year 1 (AS) papers. The format of each practice exam paper follows precisely the format of the specimen assessment materials issued by the board that have been accredited by Ofqual.

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